Hi-Tech Gateway’s Customer Relationship Management is the first CRM solution to provide immediate, seamless integration among customer, financial, supply chain, and employee management systems. You gain closed-loop management of all sales activities, complete functionality for managing marketing programs, and a comprehensive customer support system--plus all the tools required to integrate both field service and help desk operations. In addition, our CRM solution has built-in analytics to constantly monitor all enterprise data, revealing the relationships between customers, products, channels, and profitability. And because Hi-Tech’s CRM is built on a pure Internet architecture, there is no code on the client-side --- all you need is a web browser.      We're different from other CRM companies. Very different.      Why is this? It's because we have unparalleled knowledge of the Consumer Goods industry. So from the start, our CRM solutions are designed to meet the very specific challenges this industry currently faces.      Ours is a full-service offering. That way, we make sure our knowledge and expertise is transferred over to the client. And that way, our clients experience first-hand the benefits of CRM. We recognize that with CRM, the job is never really 'done'.      We also understand the real business pressures involved with delivering CRM. That's why we remain focused on delivering realistic solutions that create demonstrable and measurable benefits as quickly as possible.      It can be 6 to 10 times cheaper to keep an existing customer than it is to add a new one.      'Totally satisfied' customers are 6 times more likely to make additional purchases in the next 18 months than the merely 'satisfied'.      We all know keeping customers is crucial. But it's just as important to understand who your most profitable customers are, and to do your utmost to keep them happy and coming back for more. However, understanding the importance of key customers and the business of retaining them are two different things. Many businesses have not traditionally been set up around the customer, so adjusting the focus of your organization may necessitate a fundamental shift in your business processes.      Our mission is to provide useful, challenging and thought-provoking CRM material, which you can apply to wherever you are on your CRM journey with our objectivity, experience and best of breed partners.